Introduction
Multi Air Freight ("Multi Air," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have, including in connection with our dock check-in process and SMS text messaging program.
Information We Collect
When you use our dock check-in process (by text message or by visiting multiairfreight.com/dock), we may collect:
- Name
- Company name
- Phone number
- Vehicle type
- Reason for visit
- Reference number
- A photograph (selfie) taken at check-in
How We Use Your Information
We use this information to:
- Manage dock scheduling and queue order
- Contact you regarding your dock assignment
- Verify identity and maintain accountability for who is on site
- Improve and operate our check-in process
SMS / Text Messaging ConsentIf you opt in to receive text messages from Multi Air Freight (by texting our Dock Check-In Line or submitting your phone number through our check-in form), you consent to receive messages related to dock check-in and scheduling.
- Message frequency varies based on dock activity.
- Message and data rates may apply.
- Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.
- To opt out at any time, reply STOP. To get help, reply HELP.
- Text WAIT at any time to receive dock check-in information again.
How We Share Information
We do not sell or rent your personal information. We may share information with service providers who help us operate our check-in and dispatch process (for example, form and scheduling platforms), solely for the purpose of running that process. These providers are not permitted to use your information for their own marketing purposes.
We may also disclose information if required by law, or to protect the safety of individuals on our property.
Data Retention
We retain check-in records to support operational needs and to address any disputes or incidents that may arise. Records are archived at the conclusion of each check-in/visit. We do not actively delete this data unless a deletion request is received through any of our contact channels.
Cookies and Tracking
Our website relies on Weebly's default cookie and analytics settings to understand site traffic. We do not add separate tracking beyond what Weebly provides as our website platform.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Your Rights and ChoicesYou may:
- Opt out of text messages at any time by replying STOP
- Request deletion of your information by contacting us using the details below
- Contact us with questions about your information using the details below
Contact Us
If you have questions about this privacy policy or your information, contact us at:
- Phone: 650.872.1537
- Email: [email protected]
- Address: 99 South Hill Drive, Suite D, Brisbane, CA
Changes to This PolicyWe may update this privacy policy from time to time. The "Last Updated" date above reflects the most recent revision.
